Policies
Governance, Policy & Legal
The rules of the network: the committees and councils that govern it, the terms every participant agrees to, the privacy and cookie policies, and the grievance (IGM) and complaints channels.
Committees & Councils
The User Council and governance bodies assigned by the Board of Directors.
Terms & Conditions
The terms governing use of ONDC and its programs.
Privacy & Cookies
How ONDC handles personal data and cookies.
Complaints & Grievance (IGM)
The issue & grievance management route for network disputes.